Services

All of our employees are trained by our corporate trainer on client specifics, industry knowledge, FDCPA awareness, and are Certified Asset Recovery Specialists. Our team-based system ensures that you work exclusively with a group of people who are familiar with your company’s specific needs and provide you with individualized service.

Door Knock/Field Call Service

We will assist in locating a current address for your debtor if needed, then our professional agents make up to three contact attempts for “face to face” contact with your customer.
 

Impound Service

When units are located at impound lots or held with mechanics liens our in-house impound team can coordinate the entire retrieval of your unit. We coordinate the paperwork and fees owed with repair shops, body shops, tow yards, impound lots (including police impounds ) throughout all 50 states and Puerto Rico. We advance funds, prepare documents and secure releases quickly. We minimize risk and increase your bottom line by providing you fast information and timely retrieval of your unit.

Commercial and Specialty Units

Our agent network is experienced in recovering all types of units which include:

• •  Recreational Units including Boats, ATV’s, Motorcycles, Snowmobiles, Jet Skis, etc.
• •  Heavy duty trucks including units over one ton and commercial trucks
• •  Commercial equipment including construction equipment and forklifts
• •  Farming Equipment including tractors and backhoes

Our staff of professional skip tracers utilize cutting edge technology and vast world wide web databases to ensure that we maintain the highest resolution rates in the industry. Our extensive experience in fraud accounts, straw purchases and sub-lease scams separates us from our competitors. Our ongoing training and timely rotation of accounts ensures maximum results.

We offer full-service skip trace services which culminate in repossessing your unit through our network of agents or we can assist you with locating your customer only. Our investigation services will assist you with the additional information you may need to further your collection efforts.

Our remarketing department consists of experienced in house staff as well as field staff to provide you with individual vehicle representation at our preferred nationwide network of auctions.

We offer multi-channel remarketing management through online and in-lane. We leverage all remarketing channels to maximize collateral value.

Our field staff ensures that your units receive preferred placement and run times. We provide you with reconditioning and floor price recommendations by thoroughly reviewing detailed condition reports and by examining the unit in person.

Our nationwide standardized auction fees assist you in preplanning your expenses and our strict management of the transportation of your units will greatly reduce your inventory cycle times.
 

Pre Sale Inspection Program

Our Pre Sale Inspection program can certify your units to ensure that they are frontline ready and give you the peace of mind that your unit will receive a “green light.” This gives the buyer 7 days to check out any defects under the NAAA arbitration policy and return the unit to the auction at the auction’s expense. Benefits to this program are that the buyer doesn't have to complete a Post Sale inspection by the auction, the online buyer saves time and money and the seller receives access to additional buyers. This program has provided our clients with an additional 6-10% return.

Our quick internal processing reduces your turn-time on title work. Your title applications are submitted to DMV’s within 1-2 days of receipt. We work with DMV’s and title agencies in all 50 states and Puerto Rico to ensure total compliance with all titling laws. In addition to providing recovery titles and duplicate titles, we can help you with:

• •  Auto Check
• •  Corrections
• •  Lemon Law Titles
• •  Redemption Titles
• •  Registration Renewals
• •  Recovery Affidavits and Titles
• •  Salvage Titles
• •  Unrecovered Theft Titles
• •  Title and Registration

We offer a transportation network for all asset types. Our transport team will work with you based on your approved auction lists to determine the ideal route to move your assets to auction. Through volume and the cost-effective management of your transport needs, we reduce the average turn time on your units while minimizing depreciation, interest, and administrative costs.